FAQ – Mosekae

Delivery times vary depending on your location and the products ordered. Most orders are processed within 1-3 business days, with estimated delivery times displayed during checkout and in your order confirmation email.

We regularly offer free shipping promotions on selected orders and during special campaigns. Any applicable free shipping offers will be clearly displayed on our website.

Yes. Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information so you can monitor your delivery.

We begin processing orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please contact our Customer Care team as soon as possible, and we'll do our best to assist.

Yes. We deliver across the United Kingdom and may offer international shipping to selected destinations.

Orders are typically processed within 1-3 business days. During peak periods or promotional events, processing times may be slightly longer.

Once your order has been shipped, you'll receive an email with a tracking number and a link to track your package.

While we work hard to ensure timely delivery, delays can occasionally occur due to courier services, customs processing, or high demand periods. If your order is significantly delayed, please contact our support team.

Please contact us immediately if you've entered an incorrect address. We'll do our best to update your details before your order is dispatched.

For international orders, customs duties or import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer.

We recommend checking our size guide available on each product page. If you're between sizes, our Customer Care team will be happy to help you choose the best fit.

Most of our clothing and footwear are designed to fit true to size. Product descriptions may include additional fit recommendations where applicable.

We accept returns on eligible items within the return period specified in our Returns Policy. Items must be unworn, unused, and returned in their original condition and packaging.

To request a return or exchange, please contact our Customer Care team with your order number and details of the item you'd like to return.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with photos and your order number so we can resolve the issue right away.