Policy language
English
Country of registration: Belgium
Company Name: Mosekae
Registration Number: BE07234480042
Registration Type: VAT Number
Address: Meiboomlaan 76, 9470 Denderleeuw, Oost-Vlaanderen, Belgium
Phone: +44 7412 857671
Email: info@mosekae.co.uk
Monday–Friday: 9:00 AM–6:00 PM (BST)
Saturday: 10:00 AM–4:00 PM (BST)
Sunday: Closed
Average response time: Within 1 business day
Store Name: Mosekae
Domain: https://mosekae.co.uk/
Niche: Fashion
Sales Countries: United Kingdom
Processing Time: 1–2 business days
Estimated Delivery Time: 5–8 business days
Order Cut-off Time: 5:00 PM BST, Monday–Friday
Shipping Cost: Free
Package Tracking: Yes
Most Used Carrier: Royal Mail
Return Window: 30 days
Return Shipping Cost: Paid by the customer
Refund Processing Time: 5–10 business days after the returned item is received and inspected
At Mosekae, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
For hygiene and safety reasons, we cannot accept returns for:
Please contact our customer support before sending any item back.
Email: info@mosekae.co.uk
Include:
Our team will provide return instructions within 1 business day.
Returns sent without prior approval may not be accepted.
Please inspect your order upon arrival.
If your order is damaged, defective, or you received the wrong item, contact us within 48 hours of delivery with clear photographs.
We will review your claim and arrange an appropriate solution.
Once your return has been received and inspected, you will receive an email confirming whether your refund has been approved.
If approved:
We currently do not offer direct exchanges.
If you would like another size or colour, please return the original item (if eligible) and place a new order.
Orders are processed within 1–2 business days.
Orders placed on weekends or UK public holidays will be processed on the next business day.
Estimated UK delivery time:
5–8 business days
Delivery times are estimates and may occasionally vary due to courier delays, weather conditions, customs, or seasonal demand.
Orders within the United Kingdom are delivered using Royal Mail or another trusted courier when necessary.
Every order includes tracking information.
Once your order has been dispatched, you will receive an email containing your tracking number.
Although we work hard to meet estimated delivery times, unforeseen delays may occasionally occur.
We appreciate your patience and will assist you in tracking your shipment whenever needed.
Customers are responsible for providing the correct shipping address.
If an incorrect address is supplied and the parcel has already been shipped, Mosekae cannot guarantee recovery of the package.
Additional shipping charges may apply for reshipment.
If your tracking shows unusual delays or your parcel appears lost, please contact us.
We will investigate the issue with the shipping carrier and work towards a fair resolution.
Orders may be cancelled only before they have been processed for shipment.
Once an order has entered processing or has been dispatched, cancellation is no longer possible.
If you no longer want the item after receiving it, you may request a return under our Return & Refund Policy.
If you have any questions regarding our policies, please contact us.
Mosekae
Email: info@mosekae.co.uk
Business Hours (BST)
Average Response Time: Within 1 business day
