We design every piece with care and precision. If your purchase does not meet your
expectations, you can return it within 30 days of delivery.
Returns must be sent within this period of 30 days.
To be eligible for a return, items must:
Items that do not meet these conditions are not eligible for return.
To ensure your return can be processed correctly, please contact our Customer Care team before sending your return.
Returns sent without prior approval may not be processed. Please wait for confirmation and return instructions from our team before shipping your item back to us.
Bundles or multipacks can be returned provided that the complete set is returned, including all individual items and the original packaging. Individual items from a bundle cannot be refunded separately.
Items purchased as part of 1+1 or 2+1 promotion campaigns are considered final sales and are not eligible for a refund.
We do not offer direct exchanges.
If you would like a different size or item, we request that you return your order for a refund and place a new order separately.
The shipping costs for returns are the responsibility of the customer and vary depending on your location and the chosen courier. For international returns, any customs duties, import taxes, or related costs are the responsibility of the sender.
If you selected 'Fast & Insured Shipping' at checkout, these service fees are non-refundable.
We recommend using a shipping method with tracking and keeping the shipping receipt until your return has been processed.
Return shipping costs are non-refundable.
As soon as your return is received and approved in our warehouse, your refund will be processed within 5-10 working days.
Refunds are credited back via the original payment method.
Depending on your payment provider, it can take up to 3 business days for the amount to appear in your account.
You will receive a confirmation email as soon as your refund is completed.
We currently do not offer direct exchanges. If you would like to receive a different size or item, please return your original order according to our return process and place a new order separately.
If you receive a damaged or defective item, please contact our Customer Care team within 48 hours of delivery.
Please include your order number, a brief description of the issue, and clear photos showing the damage or defect. Our Customer Care team will review your request and contact you with the next steps or a suitable solution.
For any return or product-related queries, please contact us at info@mosekae.co.uk.
